“ are internal tokens (with no value in dollars) that allow members to receive credit for help they provide to non-profits or individual Simbi members, without having to exchange talents directly.
Difficult Conversation Scripting
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Everyone has a point in his or her life where they have to break bad news, assert his or her position against a (relatively) hostile conversationalist. I happen to be an expert in what is known as de-escalating or "soft skills." I worked at a credit card company for years, and through that time, I've had to tell customers I complete his or her request, convey sympathy without commitment, turn a positive into a negative. I can advise you with generic tips and tricks that will help in any conversation, and/or I can script/outline situations such as, "[this] is what someone said to me. [These] are my thoughts, but not the words I want to use. How can I explain myself in a non-provocative manner yet still maintain my position?" The answer to that is soft skills!
A few examples:
How to convey sympathy and avoid saying, "if I could help, I would." "I wish I could help." or "If it were up to me, I'd do what you are asking." the skills I can teach you in will save you from the inevitable, "well then why don't you do more? try harder? let me speak to someone who can help."
How to give negative information, or say "no" without actually saying, "no" so you are not stoking the fires of an agitated conversationalist.
Compensation is highly negotiable dependent on the who in-depth of the service you are requesting. General tips and tricks (which would include practice in "what if" scenarios will obviously be less than play-by-play advice and verbiage.
Training & Qualifications
My excellence at soft skills have become part of one of the training materials for one of the leading creditors in the nation (USA). Personally, I have had people cursing at me over the phone at the beginning of a customer service call and by the end inviting me over for holidays if I'm ever "in the area."
Availability & Preferences
Daily between 9am and 5pm Central Time.
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