Customer Success Strategies
These strategies can be applied to any type of business and any size!
3 hours of Customer Success Strategies. You can choose one topic for discussion, onboarding, retention, journey mapping, up-selling/cross-selling, lifetime value, repeat purchases, customer health, or playbook development.
Every action I take is a deliberate attempt to maximize customer lifetime value, increase the price of products or subscriptions, reduce churn/attrition, organically stimulate up-selling and cross-selling, and encourage repeat purchases. I do this by injecting value into the customer’s lifecycle to ensure the customer experience is reliable, repeatable, scalable and has so much value, the customer’s only obvious choice is to shout from the rooftops (social media) about how fantastic their company truly is.
Training & Qualifications
15+ years working in customer experience, customer service, and customer success.