Experience includes management of second and third-level command centers, metrics generation and tracking, technical writing, technical editing, workflow & process development and implementation, first, second and third-level technician training, interactive training materials development, support system and database report programming, systems testing and evaluation, systems installation, and data handling in the fields of finance, telecommunications, medicine, and medical research.
Specialties: Incident and Problem Management processes, ITIL-compliant documentation management systems. IT monitoring systems configuration and training. Technical and journal editorial experience. WBT development.