I've worked in a few mental health facilities, a few hole in the wall bars, a few foxholes, and most things in between. Talked with folks from literally all around the world (I'm from the States myself but live in New Zealand atm) and one common characteristic is people like talking. Could be surface level how's the weather, could be sobbing over a rough childhood, I'll be there for ya. Probably got suggestions, but at least I've got ears.
To specifically disclaim: I've gotta master's in criminology, but I'm not a lawyer. I'm working towards a master's in psych, but I'm not a licensed therapist.