Operations Manager successful at leading high-volume production facilities for technology companies, government agencies and law firms. Expert at introducing operational excellence initiatives to streamline systems and processes, reduce costs, enhance quality and build top-performing teams. Effective in a rapidly changing production environment with a strong emphasis on quality and customer satisfaction.

Specialties: Strategic Planning
Process Design & Improvement
Quality Control & Assurance
Project Management – Multiple concurrent projects
Warehousing & Tracking Management Systems
Employee Relations & Development
Document Management/Digital Imaging Software – targeted and cross-functional
Database manipulation
Hardware/Software Installation & Network Integration
Document Retention and Warehousing
Personnel Management
Technical Training
Customer Service