Technical Consultant with 14 years hands on technical experience. Expertise in multiple operating systems and applications. Detailed understanding of desktop and data-center hardware. Superb customer service skills handling issues no matter how critical in a time sensitive manner. Excellent communication skills with the ability to interact with users at all experience levels. Confident and outgoing personality with the talent to integrate into the team quickly and effortlessly. Aptitude to handle and defuse escalated customers and situations.