Steph has two decades in operations management, customer service and organisation development for large corporations as well as startups. A multi-disciplinarian, she excels at bringing disparate ideas together in creative ways, problem solving and innovating. Her areas of expertise are operations management, staff engagement and performance improvement. With her knowledge of distributed, international teams, she specialises in scaling and transforming businesses to make the difference in competitive dynamic markets. She is passionate about creating fulfilling and engaging workplaces and, founder of Ikigai, she facilitates the creation of Purposeful Organisation, which drive performance and efficiency for SMEs and large businesses.
Specialties: Consultancy, Agile Operations, Business Operations, Change management, Client relationship, Competitiveness, Communications, Contact Centre, Contract Negotiations, Customer Engagement, Customer Satisfaction, Customer Service Operations, Data analysis, Disruptive Technologies, Efficiency, Executive coaching, Innovation, Gaming, Lean management, Life Coaching, Mentoring, Operations Design, Operations management, Operations Transformation, Outsourcing, Performance, Personnel Development, Planning, Strategy, Process Engineering & Improvement, Project management, Resilience, Software implementation, Staff Satisfaction, Staff Engagement, Start-up, Startup Mentoring, Team Design, Technical & non-technical Recruitment, Tech Startups.Technical Support Operations, Bespoke Training, Business Transformation, Organisation development