I have extensive experience in driving SaaS startup and growth-stage companies, managing enterprise-level clients, and engaging in relationship building to drive large-scale implementation projects. I thrive in an environment where I wear multiple hats and work with all facets of the company; I enjoy breaking down silos to achieve cross-departmental collaboration. I am particularly effective in navigating the culture of large organizations to take them to the next level.
As a seasoned change manager, I embrace opportunities to utilize my data analysis skills and business acumen to make informed decisions that increase market share and enhance profits. My communication skills pave the way for me to gain cooperation and collaboration through transitions, and I have the calming presence so often needed during these stressful times.
My teams would tell you that I am a strong leader, with the ability to increase productivity, engagement, and morale. I believe in hiring the best-fit employees and providing them with the tools and processes to be successful.
My philosophy regarding the SaaS industry is that many companies purchasing SaaS tools view the Services team as their vendor; what many users overlook is the wealth of knowledge that many SaaS tool Services teams posses. By partnering with their Services team, clients get an understanding of not only the best way to leverage the tool they have purchased, but they also get access to industry best practices that will help them achieve long-term success with the tool.
This might not only require a change in mindset for companies purchasing SaaS tools, but also within the Services team. I find that one of the best ways for a Services team to achieve this shift in client perception is to simply why a new feature or customization is needed? "What problem are you hoping this request will solve?" This helps open the door to more strategic conversations and allows clients to view the Services team as a partner.