Proficient IT Professional and Tech Junkie, with a hands on approach to support.
Proficiency is something that every company desires, especially when it comes to IT. Management needs to be able to rely on their workers to produce a quality of work that they can confidently stand by and my career is one driven by results. And always I have been a tech junkie. Whether its computers, software, or peripherals. You name it, I am interested.
Experience in planning and migrating 2,000+ clients to Windows 7. Thorough knowledge and use of Active Directory, SharePoint, Checkpoint, System Center Configuration Manager, Microsoft Office 2003/2007/2013, Java Compatibility, Cisco Jabber/Agent Desktop, Remote Desktop Connection, Service Now
troubleshooting of hardware: Laptops, desktops, handheld devices (iPhone, blackberry, mi-fi), monitors, dual monitors, Cisco Desk hard and soft phones, Jabra/Plantronics wireless headsets and softphones, docking stations (non usb & USB 3.0).

Looking for IT tech support or Specialist role. I have a proven track record of maintaining a high level of responsiveness and satisfaction for the client. Consistently displaying a high level of urgency when solving end user issues. As well as Issue ownership, integrity and reliability paired with an organized and pro-active approach to providing support for all IT-supported technologies.