I am a strong leader with the ability to communicate effectively across a broad array of markets, fields, professions, and people. I am a decisive, transparent, and independent thinker who will act for the common good of the product and team, all while championing for the people who touch the end result.
I'm currently working on user-centered, design-driven solutions that engage with multiple disciplines including anthropology, psychology, telecommunications, e-commerce, retail, and more. These currently include:
— User research and analysis for Fortune 100 companies' web applications and workflow navigation.
— Developing effective and Agile training systems in User Experience and Design Research for recent design graduates.
— Workflow failure analysis and rapid redeployment to meet content needs.
— Intricate and effective persona development that reflects a truly empathetic effort.
— Usability studies, focus groups, contextual interviews, task analysis, and expert heuristic review
— Journey Mapping
— Agile/Lean methodologies
— Research design and analysis, heuristics and human factors analysis
— Design Education: Interaction, User and Experience Design
— Persona development
— User testing methods and platforms
— University Education
— User-centered design
— Contextual interviewing and moderator guides
— Technical and task analysis systems including Morae, Ovo, UserZoom, and Tobii
— Adobe Creative Suite
— Organization and Teamwork
— Service design