Ecommerce Customer Service Dispute
Are you at the end of your rope over an online sales transaction? Have you already sank a substantial amount of time and sanity into trying to appease a problem customer, with no peaceful resolution in sight? Send them to me! I will mediate a dispute to the best of my ability, I have 4 years shop owner experience in Ecommerce and can help you navigate the grey area that is customer relations. I have extensive knowledge of policies, particularly through Etsy, and can help both parties find an equitable solution involving transactions over handmade items. You will need to provide screenshots of conversation, and photographic evidence of the item and or/ shipping confirmations, but I find that most times what is really needed is an impartial observer to weigh in. Please note, this is not a substitute for a lawyer's consultation in the case of an actual suit, I am in no way qualified to provide legal counsel and cannot guarantee the results of mediation. But if nothing else you can express your rage over the situation and probably feel a lot better!
Training & Qualifications
I am a small business owner, with 4 years experience in Ecommerce handling every aspect of my business from production and order fulfillment, to conflict resolution and customer relations. I am well versed in the review system, and can help reduce the impact of negative interactions on your business.
Availability & Preferences
I set my own schedule.
Reviews of Calley
Tina received Session of Etsy/ECommerce Shop Consultation from CalleyFeb 09, 2017
Doug received Unit of Old School Tea Stain Art from CalleyJan 13, 2017
Chandra received Session of Etsy/ECommerce Shop Consultation from CalleyJan 08, 2017
Megan received Unit of Old School Tea Stain Art from CalleyDec 01, 2016
Rue received Help with Hair style consultant from CalleyNov 30, 2016
Gale received Help with Digital marketing and e-commerce from CalleyNov 30, 2016
Fiona received Unit of Custom Tattoo Design from CalleyNov 22, 2016
About Calley Smith
My passion in life is sustainable living and ecodesign, my objective is to be a key contributor in establishing projects which enable ecologically conscious work and lifestyle choices. I am an entrep...reneur, and avidly work on community outreach projects to inspire others to become one as well. I believe that good design can save the world and provide abundance for everyone on earth, if we prioritize maintaining the environment and put respect for human life at the core of our values. Right now, my main personal projects are researching the properties of upcycled materials for use in ecommerce products, and establishing a local warehouse to collect discarded wastes that could be re-purposed and make them available for sale in bulk to crafters. In relation to this, I want do start a Twitch creative stream dedicated to handmade artisans, and push that platform farther than it has been taken before in service to businesses. I spend a lot of time researching UX design, and imagining the future of shopping in a way that is both more fulfilling to the user, more profitable to the maker, and less impactful on the environment. Another branch of this is creating a 3D virtual shopping environment, utilizing 3D scanning to render products to scale for interaction by a digital avatar. I foresee shopping in the future being primarily online, with less resources dedicated to physical storefronts which are enabling unsustainable production practices and human slavery.show moreOpen to other proposals
Calley Smith is looking for:
- Art & Design