I am a seasoned customer care professional who specializes in: call handling, resolving customer issues, communicating of customer issues with IT professionals, training and instruction of customer care employees, and implementation of policy and procedure pertaining to any/all customer issues.
I am also a recent graduate of the Washington state Licensed Massage Practitioner program at Everest College in Northgate, WA. I specialize in Swedish, Deep Tissue and trigger point therapies.
While massage is my primary trade in education I am also looking to expand my professional base and have made a career in customer service. I am looking to get back into that field because helping others is simply what I enjoy doing. Thank you for checking out my profile.
Specialties: customer support, retention & satisfaction, documentation, instruction, quality control, record keeping, telephone skills, training, troubleshooting