I am an experienced Telecommunications Professional with expertise in Client Success Management, Project Coordination, and Network Operations. With my technical knowledge, I am able to communicate with customers at any level to solve business needs. Being the voice of your customer, I will mentor and build solid foundations to form lasting customer relationships. Setting appropriate expectations, yet demonstrating the customer needs to internal teams is my favorite part of collaborating. Balance and focus are an important characteristics that I offer to your team.

[email protected]

Customer Service
Project Management
Technical support
Trainer
Leadership
Implementation
Escalation Resolution
Managed Services
Automation Projects

ACCOMPLISHMENTS:

=> Discovered and corrected multiple password issues due to human error. Resulted in saving time and money that would have resulted had networks been hacked. This increased customer satisfaction and retained business for the company.

=> Recommended customer credential self-automated reset. Member of automation team that developed and implemented the successful reset process. This increased customer satisfaction and reduced manual intervention which caused a reduction in the man hours needed to process the requests.

=> Migrated specific customer orders from a manual process to an automated process when automated process was not in place. Resulted in customer satisfaction increasing by 50%, 2800 orders being processed 90% faster - cost savings of 500 man-hours.

=> As HOA President, completed merger project of a subdivision into the Master Homeowners Association which has a total of 647 homes. Resulted in the sub-HOA home owners saving $25 per month, the Master HOA saving further legal fees and customer satisfaction increasing 100%. 2 year ongoing discussion with no resolution.

For further discussion, please call me at 919-609-2712!