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Join the TribeStart with 50 after offering a service.

Startup Business Coaching


35 per hour - Virtual OK

Being a founder means being challenged in unexpected ways daily. During the startup mentoring sessions, we will discuss the business challenges you currently experience and devise creative way to face them.

We can talk about anything, organisation development, people management to sales, tech or product development, whatever is on your mind and is holding you, and your business back.

Finding the balance between strategy and long term planning and fighting all of the fires that are burning daily can take their toll, and receiving an outsider's view on the situation is an invaluable lifeline.

Training & Qualifications

I am the founder and lead consultant for, a well-established innovative consultancy focused on business transformation, performance improvement and dedicated to designing more responsive organisations by building effective and agile teams. My career began in corporate customer service call centres, where I developed the foundations of my operation management knowledge while managing a variety of international customer accounts.

Within the competitive outsourcing industry, performance optimisation goes hand in hand with delivering outstanding customer experiences and building strong client relationship. While working with demanding clients such as Apple Technical Support and HP, I quickly learnt that the people within my team were the key to our success. Creating cultures where personal development and coaching are a priority is then a priority to build high performing resilient teams.

Armed with in-depth operations and process design knowledge, I then ventured in the startup world where I supported businesses such as Linden Lab and the Wikimedia Foundation. There I was given the opportunity to work in a wide variety of roles, from customer success to recruitment manager. As a result, I acquired a diverse skillset that spans from project management to coaching. This wide knowledge enable me to deliver lean operations and outstanding customer satisfaction.

Passionate about efficiency and organisation, all my roles involve troubleshooting under-performing operational teams, planning the long term strategic implementation of change management programmes for fast scaling innovative businesses such as Yammer (now part of Microsoft) and Quiqup.

Availability & Preferences

Monday to Friday. I love working with people across the world and will acomodate for timezones

Trading Preference: I’m flexible, just hit me up!

Reviews of Steph

Jennifer left review for Steph
Jun 02, 2017
Cancelled the deal even though I DID respond to messages. She gave no further communication
Sara left review for Steph
Apr 13, 2017
Steph has been so helpful! She responded VERY fast to a situation that required some outside advice and I am very thankful for everything she's helped... me with! show more
Windi provided unit of Personalized Mandala and blessing for Steph
Apr 11, 2017
It is with utmost pleasure and honor to provide this service to Steph. Thank you always Steph for being you. I can feel your warmth, appreciation and ...thoughtfulness from afar. You are dear!show more
Sara received session of Job Interview Coaching Preparation. from Steph
Apr 07, 2017
Steph is very knowledgeable! She gave me some good pointers on how to expand what I've been doing in my job hunt, along with some new ways of that I hadn't thought of! I would definitely recommend using her services :)show more
Shauna provided session of 1 hour hypnotherapy, NLP, EFT for Steph
Mar 26, 2017
Steph was wonderful to work with. Thank you for the opportunity!
Sherry provided package of Website Review for Steph
Mar 22, 2017
Steph was great to work with, quick to respond and answered all of my questions so I could help with her website review.
Kim provided session of One or three tarot card quicky for Steph
Mar 16, 2017
Fabulous lady and extremely nice. A pleasure to work with
Shane Richardson
Shane received package of Fully rewrite an existing CV from Steph
Mar 16, 2017
Steph was wonderful to work with! In reviewing my CV, she asked questions that really got me thinking and I'm much more confident going into future jo...b searches. Thanks Steph!show more
Abeer received hour of Personal Coaching, What's next? from Steph
Mar 15, 2017
I feel I am full of motivation, lots of ideas was in my mind but was a bit lost with it. Now it is clearer and much motivating. Thank you so much


Join the TribeStart with 50 after offering a service.

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About Steph Thommen

Steph has two decades in operations management, customer service and organisation development for large corporations as well as startups. A multi-disciplinarian, she excels at bringing disparate ideas... together in creative ways, problem solving and innovating. Her areas of expertise are operations management, staff engagement and performance improvement. With her knowledge of distributed, international teams, she specialises in scaling and transforming businesses to make the difference in competitive dynamic markets. She is passionate about creating fulfilling and engaging workplaces and, founder of Ikigai, she facilitates the creation of Purposeful Organisation, which drive performance and efficiency for SMEs and large businesses. Specialties: Consultancy, Agile Operations, Business Operations, Change management, Client relationship, Competitiveness, Communications, Contact Centre, Contract Negotiations, Customer Engagement, Customer Satisfaction, Customer Service Operations, Data analysis, Disruptive Technologies, Efficiency, Executive coaching, Innovation, Gaming, Lean management, Life Coaching, Mentoring, Operations Design, Operations management, Operations Transformation, Outsourcing, Performance, Personnel Development, Planning, Strategy, Process Engineering & Improvement, Project management, Resilience, Software implementation, Staff Satisfaction, Staff Engagement, Start-up, Startup Mentoring, Team Design, Technical & non-technical Recruitment, Tech Startups.Technical Support Operations, Bespoke Training, Business Transformation, Organisation developmentshow more

Open to other proposals
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