Startup Business Coaching
Being a founder means being challenged in unexpected ways daily. During the startup mentoring sessions, we will discuss the business challenges you currently experience and devise creative way to face them.
We can talk about anything, organisation development, people management to sales, tech or product development, whatever is on your mind and is holding you, and your business back.
Finding the balance between strategy and long term planning and fighting all of the fires that are burning daily can take their toll, and receiving an outsider's view on the situation is an invaluable lifeline.
Training & Qualifications
I am the founder and lead consultant for Ikigai.co.com, a well-established innovative consultancy focused on business transformation, performance improvement and dedicated to designing more responsive organisations by building effective and agile teams. My career began in corporate customer service call centres, where I developed the foundations of my operation management knowledge while managing a variety of international customer accounts.
Within the competitive outsourcing industry, performance optimisation goes hand in hand with delivering outstanding customer experiences and building strong client relationship. While working with demanding clients such as Apple Technical Support and HP, I quickly learnt that the people within my team were the key to our success. Creating cultures where personal development and coaching are a priority is then a priority to build high performing resilient teams.
Armed with in-depth operations and process design knowledge, I then ventured in the startup world where I supported businesses such as Linden Lab and the Wikimedia Foundation. There I was given the opportunity to work in a wide variety of roles, from customer success to recruitment manager. As a result, I acquired a diverse skillset that spans from project management to coaching. This wide knowledge enable me to deliver lean operations and outstanding customer satisfaction.
Passionate about efficiency and organisation, all my roles involve troubleshooting under-performing operational teams, planning the long term strategic implementation of change management programmes for fast scaling innovative businesses such as Yammer (now part of Microsoft) and Quiqup.
Availability & Preferences
Monday to Friday. I love working with people across the world and will acomodate for timezones