About Sonia Acosta

Over the last 5 years of working online, I have developed a wide range of skills and I am seeking opportunities to work for clients based on my skill set; Virtual Assistance, Customer Support (chat, t...icket or phone), Project Manager / Recruiter and as a Writer. My core competency lies in the disciple to deliver the best work I can provide for my clients and the knowledge to do the tasks and complete the job that will ensure client satisfaction. As a support representative, I am directly engaged with Users. I provide information on basic to complex issues encountered by Customers. My goal is to provide the Best Support experience and getting 100% CSAT week after week. I believe that in-depth understanding of the product or service plays an important role in order for any customer support agent to achieve this. Empathy and genuine concern will ensure that customers are always delighted with their customer service experience. As a Real Estate Virtual Assistant, I have worked for more than 2 years with Realtors in the US as a transaction coordinator, social media management, marketing, leads management, and general administration. I am an expert in using Microsoft Office, Google Drive, oDesk, Photoshop, MLS, Dropbox, and CRM’s like E-edge and Top Producer. I manage e-mails correspondence and scheduling. I play a major role as the initial contact person for potential buyers or sellers. Providing information about queries and scheduling an appointment. show more

Sonia Acosta is looking for:

• Experiences
• Fun & Quirky
• Learning