SUMMARY OF QUALIFICATIONS:

• Dedicated Cisco Certified Network Associate (CCNA) with essential Server/NOC/ Help Desk/Technical support consultation experience of six years is looking for employment in a technical role that leads to career development.
• Experience with Level 1 and 2 service deployment, installation and monitoring of server/ telecommunications carrier voice and data networks including corporate environment enterprise LAN/WAN VOIP data Infrastructure.
• Configures and troubleshoots desktops, mobile devices, Cisco switches, routers and runs cables.
• Demonstrates skills in training programs and develops plans with technical peers to achieve performance objectives.

TECHNICAL EXPERTISE:
MS Word  MS Excel  MS PowerPoint  Putty  Cisco Packet Tracer  Symantec Ghost  Html  BMC Remedy  Real Time Tool  Cloud Computing Knowledge  Windows Deployment Services  Active Directory  Cisco CCTV installation  Cable running  Migration  NOC  Call Center  Telecommunications  C++  Cisco Switch Configuration  IP address Subnetting  Experience with Level 1and 2 Ticket Management  Servers  POS installation  Active Directory  Cisco VPN client (software) configuration  Port Forwarding  VOIP

Operating Systems:
Windows XP  NT  2000  XP Professional  Vista 7  8  10  Linux knowledge

EDUCATION:
Saint Augustine’s College  Raleigh, NC
• Bachelor of Science Degree (Computer Science) (2005)

TRAINING:

• CCNA Certification) Cisco Certified Network Associate/ Pass Date of examination : August 20th, 2014)
Cisco ID No: CSCO12665742
• Certified Lenovo Service Technician
• C-Tech Introduction to Telecommunications
• N+ Course
• A+ Course

WORK EXPERIENCE:

Cognizant (Network Infrastructure Administration Consultant) 7/18 – Present
Network Operations Center (NOC) Engineer- Entry Project
• Manages events related to IT infrastructure elements which encompasses alarm monitoring and responding to event consoles, incident identification and management, notification, filtering, correlation, response, closure, and reporting in a 24X7x365 schedule at one of the largest hedge fund investment banks in the world.
• Execution and management of IT operational activities such as, but not limited to, incidents resolution, request fulfilment and the execution of documented operational tasks using tools such as CA Spectrum/SQL/Splunk/SCOM/F5 load balancer/Network devices/Sitescope/vSphere/Windows AD/Jira/ Confluence

Strivers Computer Services of Harlem New York, NY 9/14 – Present
Help Desk/ Network Specialist (Field Technician/Part time)

• Assists in Troubleshooting and resolution of POS systems, VOIP networks, CCTV installation, Microsoft platforms, router configurations, and switch deployments.

Sky Technologies
NOC/ Critical Data Center Facilities (Consultant) N.Y /N.J/ CT 3/15

• Maintained and monitored various investment/ financial data center facility electrical and power utility network infrastructure like Credit Swiss, NYSE, Bank of America, JP Morgan Chase, using electronic power management system software.
• Upgraded, configured and remotely connected to Dell power edge 320/310 servers using server 2008/ 2008 core operating system.

New York Road Runners New York, NY 10/14 – 11/14
IT Support Consultant (NYC Marathon)

• Provided technical support and standby for POS systems, department Vlans, Ipad registration Kiosks, and wireless printer configurations for New York City marathon expo registration.
• Tested Ethernet Lan drops and documented network speed parameters for New York City marathon registration/expo at Jacob K. Javits Center.

Independent Contractor (Various agencies) New York, NY 10/11 – 5/14
System Administration/Help Desk/NOC Consultant (3 years consulting)

• Provides desktop relief and network support for a variety of fortune 500 corporate businesses.
• Migrated and refreshed workstations while quarantining mice, power cables, and other hardware peripherals for Facebook network workforce.
• Analyzed and resolved faults in the Verizon Wireless NOC network using monitoring software tools.
• Troubleshot and monitored the mobile device voice and data networks using Verizon Wireless network software.
• Collected, analyzed and reported data while reviewing carrier vendor qualifications.
• Tested IBM client hardware by reading Visio diagrams, entering configuration scripts and running cables.
• Collected data from excel spreadsheets and Visio mappings of data center network.
• Configured expanded Blade and Cisco switch networks in IBM Business Continuity and Resiliency Center layer 2 environment.
• Stripped, crimped, spliced and tested two and four pair, coaxial and fiber optic cables.
• Ran cables and terminated wires on 110 and 66 connecting blocks.
• Verified NOC service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
• Migrated workstation platforms and peripherals by conducting refresh surveys at Northwell /Lenox Hill Hospital.
• Assisted in installation of CCTV security systems at Nicole retail clothing store.

Netcom Learning New York, NY 9/11 – 10/12
Systems Administration Student Intern
• Configures basic VLAN command operations and acquires knowledge of IOS commands.
• Copies data and operating system images using Symantec Ghost software while interning at NetCom Learning.

Technology Career Services (TCS) New York, NY 10/05 – 8/11
Desktop Analyst
• Configured command line utilities at command prompt to monitor current LAN/WAN settings and diagnose workstation problems Upgraded, and supported the workstations, applications, and associated LAN equipment.