Customer Service Mastery
I will teach you tips and tricks to de-escalate a customer on the phone or in person - from word choice to tone of voice, to body language, I can help your interactions end how you want them to, even at their worst beginnings. I'll go over your needs and concernd and help develop a strategy customized to best meet your needs.
Training & Qualifications
15 years of front-facing and phone experience in sales, service and tech support, including management, coaching, training and skills development. At every job I've ever had (no exaggeration!) I've been recognized for de-escalation and customer satisfaction - if you have it in you to give good service and win sales, I'll help you bring it out.
Availability & Preferences
Evenings and weekends.