I am an energetic, detail oriented and organized self starter who excels in multitasking, problem solving and remaining pleasantly productive under stressful time constraints. As an experienced sales manager, I am entirely committed to ensuring customer service excellence. My strong work ethic is proven with a four-year record of dedication and dependability, rein- forced by consistent “exceeds expectations” ratings on performance reviews. My most recent experience put me in the most challenging situations dealing with items and funds up to $2000. My customer service experience has grown tremendously with having to give members hard truths that they have potentially lost hundreds of dollars while making them feel valued and partnering with them to keep them site loyal and successful in the future.
Customer Service Excellence training
Efficiently and accurately completing assigned tasks
Associate coaching/Team building
Quickly learning and mastering new technology
Business/Retail operations and management
Merchandising strategies/Organizational skills
Creating Employee Incentive plans and Job Engagement
Proficient in Windows Office Programs, MacOSX and several social media platforms.
Well developed in multitasking several programs (i.e. empower, agent desktop, PayPal admin, etc.)
Skilled at operating complex phone systems, computerized cash registers, scanners and POS systems.
Average 70 WPM, 9000 KPH
Available for all shifts and extended evening/weekend hours.