PROJECT MANAGEMENT
Provides organization, time-management and on-site coordination of events, including the following tasks: team leading and coordination of staff, budgeting, billing, making travel arrangements, recruiting of volunteers, casting and hiring of personnel, contracting of external providers, full in/outbound correspondence, media outreach, elaborating reports and evaluations, scheduling shifts and leading of meetings (with teams, staff and clients).

CUSTOMER CARE
Direct communication with customers via email using Salesforce and live chat regarding all levels of customer’s websites: Customization of templates, Search Engine Optimization, linking and mapping external domains, addition of third party services through custom code. Troubleshooting with more complex tech issues, as well as billing related aspects, such as refunds, double charges, ownership disputes, inter alia.

TOUR GUIDE
Leading and coordination of tours of groups with up to 50 people, giving high quality guided tours with detailed explanations of culture, geography, political and economical structures, art and artistic expression of the several traditional regions in Mexico. Coordinates the travel arrangements, solves quickly, efficiently and independently travel issues and emergencies, while offering an excellent time-management.

LANGUAGE INSTRUCTOR/ TRANSLATOR
Offers private and corporate German lessons one-to-one and small groups, all levels, as well as translations of legal, business and manual documents (from and into German, Spanish and English).