I am a technical manager with over 7 years of progressive, hands-on system administration and repair experience, in small and corporate environments.
Managing and leading a global team of technical employees
Vendor relationship management
Coaching and staff development
Finding technical solutions for daily pain points and explaining those solutions to non-technical personnel
TCP/IP, DNS, DHCP, Group Policy
Windows (XP, Vista, 7, 8, Server 2008, R2, 2012 R2)
OS X (Yosemite, Mavericks, Mountain Lion, Lion, Snow Leopard, Leopard, Tiger, Server)
VoIP including Cisco and Avaya systems
SSO and Identity Management
Help Desk Support
Specialized Software Applications:
Active Directory, Remote Server Administration Tools, Adobe Creative Suite, Microsoft Office, Terminal, Avaya Site Administrator, Alloy Asset Management Navigator and Discovery, Manage Engine: Service Desk and Desktop Central, Zeacom Desktop and Administrator, Remote Desktop, Powershell, Dell KACE, Zendesk.
Strong analytical and conceptual skills
Excellent written and verbal communication