Former neurophysiology researcher, IT manager and marketer. Currently founder at JW Fellows, a customer experience research and design firm.
At JW Fellows we design experiences that drive revenue, loyalty and advocacy. We design experiences that are enjoyable, effective and differentiated.
We have a passion for the journey. Not just what people do, but why they do it. We excel at developing the story behind the decisions people make and how they interact with the products and services your organization provides.
We help you design and manage experiences that are enjoyable, effective and differentiated. We help you create experiences that drive loyalty, advocacy and customer lifetime value.
We work with business, non-profit and civic organizations to improve participant experience.