Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a IT and Help Desk support role. Working well independently, or in a group setting providing all facets of computer management, software management and help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.