Highly organized, dedicated, and results-oriented professional, with extensive years of management experience within full-service hospitality and banquet operations in diverse environments. Recognized for consistent achievement in improving guest satisfaction, quality, and profitability. Show competency in food and beverage, providing outstanding service, guest relations, and operations improvement. Efficient, reliable, and proactive leader with keen expertise in staff development, training, and human resource operations. Accustomed to working with individuals of diverse cultures and backgrounds. Proven ability to multitask in a highly competitive and fast-paced environment. Proficient with Delphi, MICROS, Kronos, and Microsoft Office Suite, including Publisher and OneNote. Acquire working knowledge in Romanian and Spanish language.