5 years area office managerial experience of a team of 10 for Quick Tax franchise. 3 Locations in New Orleans, La. Read federal Check (FC) reports, transmitted returns between the IRS and Quick Tax, Printed Checks, managed teams for efficiency and proficiency in preparation time management, scheduling, and education in forms and software.
7 years experience in customer service for clients such as Microsoft XBOX, Verizon, AT&T, Apple Care and Teleflora, on multiple platforms and CRM software applications. Multitasking with Hot Keys, Data Entry, Billing, Account Management, Gaming and Device Troubleshooting (Tier I & II), and Tech Support.
Remote Desk Top Assistance: virus cleaning, optimization, defragmentation, of PC's/Lap Tops via Citrix, Zen Desk applications.
Proficient in Office Programs (all version including Office 365) and Applications (Windows NT - 10).Excel, Word, Publisher, Sway, Cloud and Open Source Programs, One Note, Power Point, Open Broadcast, Access, and Out Look (all versions).