Customer-focused and detail-oriented, I enjoy working as a liaison between clients and internal project teams to deliver solutions that benefit the end-user. I've held various roles within the software development life cycle, from Business Analyst to Client Manager to Project Manager.

My experience includes:
• Working with customers to understand business goals in order to build or enhance systems,
• Analyzing business processes and system functionality,
• Acting as the client advocate,
• Managing client relationships per contractual billing terms and service level agreements,
• Managing customer expectations and prioritizing projects according to customer needs,
• Testing system functionality to ensure it meets specified requirements,
• Training customers on system functionality, and
• Providing customer support through problem solving, communication, issue tracking, escalation and resolution.

Specialties: Recent projects have entailed delivering automated voice and email services to clients, as well as designing and delivering web-solutions focused on improving clients' processes in Retail Merchandising, Retail Compliance & Customer Queuing.