Highly personable General Manager Professional with over twenty years of experience in operations, promotion, and management of live music venues, special event processing and development, as well as sales and service operations within the restaurant, event services, and entertainment industries.
• Talent for identifying customer and client needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Track record of assisting in the design, promotion, PR and implementation of special events that reduce costs but improve customer-satisfaction ratings.
• Expertise in resolving escalated customer / client issues.
• Dedicated, result-oriented and customer\client focused with proven strengths in event management, promotions, and sponsorships for festivals, live concerts, or special events
• Expertise in all area’s of online, print, radio and television promotion and marketing
• Specialty in utilizing all forms of free promotion and marketing
• Expertise as a talent buyer
• Expertise in securing venue and event sponsorship's
• Expertise in carnival negotiations and booking
• Expertise in food and craft vendors