Obtained certification in:
- Device Networking and Troubleshooting
- British Telecom
- FreePBX
- Blackberry server set-up
- New computer data transfer
- Office network set-up
- Security audit
- Cell Phone E-mail Set-up
- ConnectPro Virus & Spyware Removal
- Data Backup Help & Data Migration
- Digital and Video Camera Help
- DirecTV Set-up and Maintenance
- Email Troubleshooting
- File Recovery
- Geek Squad
- Room to room router move
- Virus and Spyware removal
- Software Install
- Add a device to a network
- Basic Networking
- Advance Networking
- Green PC
- HP PC and security health check
- Harmony help
- Home Media server set-up
- Internet security & protection
- Internet and e-mail set-up and advice
- Lavasoft
- Virus and spyware removal
- Microsoft Office
- Business contact manager support
- Excel support
- OneNotes Support
- Outlook/Outlook Express/Vista mail support
- Powerpoint support
- Publisher support
- Word support
- Works support
- Security support
- Help
- Mac OS
- Help
- Training
- Microsoft Windows Help
- PC Diagnostic
- PC Tune-up
- Advanced
- New PC Install
- Standard
- Panda Software
- Installation help
- Virus & spyware removal
- Parental control set-up and customization
- Peripheral devices troubleshooting
- Photo and video software help
- Playstation 3 Media Player Configuration
- Quick Fix
- Software Configuration
- Software repair/update
- General troubleshooting
- Social media help
- Software help
- Software Installation/Set-up
- Trend Micro
- Software product support
- Tablet services
- Virus and Spyware removal
- Walmart PC Security Health Check
- Website Security Health Check
- Virus and Spyware Removal
- Windows Vista
- Advanced/Basic Training
- Upgrade Advisor
- Windows 7
- Upgrade Advisor
- Wireless Network Help
- Wireless Picture Frame Set-up
- ZoneAlarm PC Care
- Iphone Set-up
- Ipod, Zune, MP3 Help

Specialties: PC repair, networking, system diagnosis, QA, coaching, management and training, communication.